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Bitterroot Guarantees & Warranties

At Bitterroot Furniture, your happiness is our top priority! We are confident in not only the quality of the manufactures we carry, but the prices we offer our customers, that we offer a variety of Warranties and Guarantees to make sure that every Bitterroot customer is a happy customer for years to come! Stop by Bitterroot Furniture & Sleep Gallery today, “where we think of you as a Customer for Life!”

Happiness Guarantee

Your absolute satisfaction is guaranteed Bitterroot Furniture. If your purchase within 30 days we will work with you to make you happy or refund your money and accept your merchandise returned in its original condition.

The Happiness Guarantee is not valid on special orders, “As Is” items, clearance items, delivery fees, merchandise that is not in its original sellable condition or merchandise moved from the origional delivery location.

30 - Day Sleep Guarantee

You can sleep easy with Bitterroot Furniture. All our mattresses carry our 30 – Day Sleep Guarantee. If you are not totally satisfied with your new mattress, we will exchange it for another. Mattresses must be in original condition and free from wear, rips, scratches, stains, pet hair, and smoke damage.

The 30-Day Sleep Guarantee is not valid on special order merchandise or “As Is” merchandise.

Difference Plus Price Guarantee (200%)

Bitterroot Furniture has the lowest prices in western Montana, and we can prove it! If you find a lower price at another full-service retailer in western Montana on the identical merchandise, and the price can be verified, we will refund the price difference, PLUS 200% OF THE DIFFERENCE, for up to 30 days after purchase of your merchandise.

The Difference Plus policy is not valid on floor samples, going-out-of-business sales, membership clubs, clearance items, and “As Is” items. A full-service retailer in western Montana is defined as a retailer that has merchandise available on the premises and is located in Montana, west of the Continental Divide.  

Extended In-Store Warranties

We know that will enjoy the furniture of your purchase at Bitterroot Furniture. To help that you continue to enjoy it for a long time to come, we warranty most products beyond the manufacturers standard warranty. It’s our way of saying thank you for shipping with us at Bitterroot Furniture and assuring you that the products we sell provide you the value you expect.

Can I cancel my sale and get a refund?

  • Sales of merchandise we routinely stock in our warehouse can be cancelled for a full refund. This does not apply to clearance merchandise. All clearance merchandise id sold “as-is” and such sales are considered final.
  • Custom orders and fabric yardage may be canceled within 72 hours of placing the order for a full refund.
  • Custom orders may be canceled u until the time of delivery of store credit, minus 25% cancellation fee. This 25%is non-refundable and non-transferable.
  • All authorized refunds of payments made by credit card will be credited to the originally charged card account within 7 days of the cancellation. Refunds of payments made by cash or check will be issued from Bitterroot Furniture within 10 days of cancellation or upon verification of check clearance.
  • Bitterroot Furniture reserves the right to cancel any order for any reason.