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Your absolute satisfaction
is guaranteed at Bitterroot Furniture. If you are not
happy with your purchase within 30 days of delivery, we
will work with you to make you happy or refund your money
and accept your merchandise returned in its original condition.
The Happiness Guarantee is not valid on special orders,
"As Is" items, clearance items, delivery fees,
or merchandise moved from the original delivery location.
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You can sleep easy with
Bitterroot Furniture. All our mattresses carry our 30-Day
Sleep Guarantee. If you are not totally satisfied with
your new mattress, we will exchange it for another. Mattresses
must be in original condition and free from wear, rips,
scratches, stains, pet hair, and smoke damage.
The 30-Day Sleep Guarantee is not valid on special order
merchandise or "As Is" merchandise. |
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Bitterroot Furniture has
the lowest prices in western Montana, and we can prove
it. If you find a lower price at another full-service
retailer in western Montana on the identical merchandise,
and the price can be verified, we will refund the price
difference, PLUS 200% OF THAT DIFFERENCE, for up to 30
days after receipt of your merchandise.
The Difference Plus policy is not valid on floor samples,
going-out-of-business sales, membership clubs, clearance
items, and "As Is" items. A full-service retailer
in western Montana is defined as a retailer that has merchandise
available on the premises and is located in Montana, west
of the Continental Divide. |
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We know that you will
enjoy the furniture you purchase at Bitterroot Furniture.
To help ensure that you continue to enjoy your furniture
for a long time to come, we warranty most products beyond
the manufacturer's standard warranty. It's our way of
saying thanks for shopping at Bitterroot Furniture and
assuring you that the products we sell provide the value
you expect. |
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Can I cancel my sale
and get a refund? |
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• Sales of merchandise
we routinely stock in our warehouse can be cancelled for
a full refund. This does not apply to clearance merchandise.
All clearance merchandise is sold "as- is" and
such sales are considered final. |
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• Custom orders
and fabric yardage may be cancelled within 72 hours of
placing the order for a full refund. |
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• Custom orders
may be cancelled up until the time of delivery for store
credit, minus 25% cancellation fee. This 25% is non-refundable
and non-transferable. |
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• All authorized
refunds of payments made by credit card will be credited
to the originally charged card account within 7 days of
cancellation. Refunds of payments made by cash or check
will be issued from Bitterroot Furniture within 10 days
of cancellation or upon verification of check clearance.
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• Bitterroot
Furniture reserves the right to cancel any order for any
reason. |
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Can I return my merchandise?
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• Merchandise
we routinely stock in our warehouse may be returned in
its original unused condition and accompanied by the original
sales receipt within 30 days of delivery. |
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• Custom orders,
floor samples, and “as-is” merchandise cannot be returned
after delivery or customer pick-up. |
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• Bedding must
be in the home for one week in order to allow time to
adjust to you new mattress before it can be returned.
If your new bed has been torn, soiled or exposed to smoking,
the bed may not be returned for credit. |
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• Accessories
and small items that are purchased and picked up at the
store can be returned within 14 days for a full refund
if in perfect unused condition with original sales receipt.
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• Delivery charges
cannot be credited to your account. |
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• Returning
merchandise due to a personal decision and through no
fault of Bitterroot Furniture or of the manufacturer can
result in additional delivery or pick-up charges. |
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The more you know about
your upholstery fabrics and the recommended methods for
cleaning them, the easier it will be to keep them looking
their best. |
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General Care
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• Vacuum or
brush any loose dirt from upholstered furniture, paying
special attention to cushions and crevices. |
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• All types
of cushion cores require weekly fluffing. Fluff and turn
cushions regularly for equal wear and to maintain their
appearance. |
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• Pilling of
some fabrics is not unusual and is easily removed with
a sweater brush. |
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WHEN CLEANING IS NEEDED,
WE RECOMMEND A PROFESSIONAL UPHOLSTERY CLEANING SERVICE.
CALL OUR STORE FOR A RECOMMENDATION. |
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General Spot Cleaning
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• The best time
to remove a spot is while it's still a spill. Try plain
cool water or club soda first. Hot water may set stains.
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• Before using
any cleaning solution, pre-test fabric on an inconspicuous
area for color fastness and shrinkage. |
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• Blot fresh
stains with an absorbent cloth. To keep liquids from soaking
in, do not rub the stain. |
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• Remove dried
stains with a dull-edges knife or spoon; vacuum or brush
away loose particles. |
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• Use a minimum
of cleaning agent, then remove with a damp cloth. |
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• Fast drying
helps prevent rings. Use a fan of hair dryer on cool setting
to hasten drying. |
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The beautiful surface
finish given to a piece of wood furniture was made to
retain its beauty. You can protect your wood surfaces
by following a few easy steps. |
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• For routine
dusting, wipe surface with a clean, soft, dry cloth. |
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• For cleaning,
use a damp cloth. Wipe dry. DO NOT LEAVE WOOD DAMP. |
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• Polish your
wood furniture with furniture oil, bees wax, or a cream-style
polish. Apply sparingly and evenly. When dry, rub well
until a luster appears. |
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• Light surface
scratches can be filled in with matching colors of an
eyebrow pencil or scratch cover. |
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• Avoid placing
wood furniture directly next to heat source. |
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• Avoid water
spillage from flowers and plants. |
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Note: These care instructions
are provided to you as a general guideline. Proper application
of any product is critical to achieve desired results.
We cannot warranty these instructions. |
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With the proper care,
leather is an exceptional investment. Fine leather is
luxurious as well as practical. Just like a fine wine,
if properly cared for, leather gets better with age. |
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• Avoid using
or placing sharp objects on leather furniture. |
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• Keep your
furniture away from direct sunlight to avoid fading and
at least two feet away from heat sources to avoid drying.
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• Keep leather
free from dust and debris by dusting with a clean cloth
weekly. |
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• Blot up any
spills immediately. Many common household cleaners may
severely damage leather furniture. You may use a spray
foam product specifically designed for leather goods.
Avoid using saddle soap, mink oil, and other penetrating
oil cleaners as these may affect the foam or batting within
the seat cushions. |
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